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Frequently Asked Questions

What is Stride?

Stride is a virtual pet app for iPhone and Apple Watch. Your real steps (tracked via Apple Health) keep your pet fed, happy, and healthy. Walk more and your companion thrives — skip a day and it gets hungry.

Is Stride free?

Yes! The core experience — pet care, step tracking, hatching, collecting, widgets — is completely free. Stride offers optional Creation Packs (in-app purchase) for AI-generated custom pets.

How does HealthKit work with Stride?

Stride reads your step count, active energy, exercise minutes, and stand hours from Apple Health. This data never leaves your device and is never sold or shared. You can grant or revoke access anytime in iOS Settings > Privacy & Security > Health > Stride.

Do I need an Apple Watch?

No. Stride works great on iPhone alone. An Apple Watch adds a companion app and complications so your pet is always visible on your wrist, but it's completely optional.

What is AI Pet Studio?

AI Pet Studio lets you design a custom pet using AI. Choose a species, pick a theme (Astronaut, Pirate, Wizard, etc.), and optionally add a description. The AI generates a unique character just for you. This feature uses Creation Packs (in-app purchase).

What is the AI Companion Chat?

AI Companion Chat (coming soon) lets you have conversations with your pet. Your pet has a unique personality and remembers things you share. It's powered by AI — not a real person. Users must be 16+ to use this feature.

Does Stride sell my data?

No. We never sell your data. We never serve third-party ads. Your health data stays on your device. See our Privacy Policy for full details.

How do I restore my purchases?

Go to Settings > Restore Purchases in the app. Your Creation Pack credits are tied to your Apple ID and will be restored automatically.

Account Deletion

You can delete your account and all associated data at any time:

  1. Open Stride on your iPhone
  2. Go to Settings (bottom tab)
  3. Tap Delete My Account
  4. Confirm deletion

This permanently deletes your account, all companion data, AI memories, custom pet images, and chat history. This action cannot be undone.

You can also request deletion by emailing support@valkyrjainteractive.com.

Contact Us

Have a question, found a bug, or want to share feedback?

support@valkyrjainteractive.com

We typically respond within 24-48 hours.